Knowledge base · Process and decision

Trouble paying the premium: what can you do in time?

Life can bring leaner periods – and at such times the insurance premium can easily look like the first thing to cut. Before it becomes that: several intermediate options exist, and each of them is better than payments quietly lapsing.

In brief:
  • The first rule: speak up in time – while the premium is merely difficult, there are more options than once it is already overdue.
  • The intermediate solutions: changing the frequency or method, reducing the sum insured, and for some products a premium break.
  • The lasting solution is paid-up reduction: cover continues at a lower sum insured, without further premiums.

First step: speak up, and do not be embarrassed

Difficulty paying the premium is not a failure, it is a life situation – the insurance system accounts for it, which is why built-in solutions exist. The worst path is a silent lapse: that sets the grace-period process in motion, and the options narrow. If you took out your policy through me, give me a call: I review the situation and help where I can – the primary route for reporting it is the insurer's own line.

The intermediate solutions

Changing frequency and method: splitting an annual premium into monthly payments (or the other way round, if that carries a discount) can rearrange the burden. Reducing the sum insured: lowering the sum insured also lowers the premium – smaller cover, but cover that stays alive; for some products this works as a partial paid-up reduction. Premium break: some products allow a temporary pause – it is important to know that what happens to cover during the break varies by product – with some products it pauses, so the policy conditions need to be checked on this point; and for others, missed premiums can be made up with one-off payments. The options vary by product – which is why the specific policy needs to be checked.

The lasting solution: paid-up reduction

If premium payment is no longer sustainable in the long run, paid-up reduction is the orderly way out: premium payment stops, and the policy continues, for life, at a lower sum insured as set out in the terms. A paid-up policy can typically still be restored within a short window set out in the terms, by paying the outstanding premiums, with the insurer's acceptance; beyond that, the step becomes final for most products. It is not an ideal state – but it is incomparably better than the policy lapsing with no payout at all.

What not to do

Do not cancel the policy hastily: for products without surrender value, cancelling closes out years of payments with no payout at all – the surrender article explains why. Do not take out a loan or take on further debt to cover the shortfall. And it is not worth waiting months before speaking up: here, time genuinely means options. Difficult periods pass – the goal is for the cover to survive them.

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This article is for general information only and does not constitute an offer or insurance advice. The precise content of insurance policies is determined by the insurers’ terms and conditions in force at any given time.

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